Shipping policy
Processing Time:
All orders are processed within 1 to 3 business days. Orders placed after 2:00 PM EST or on weekends/holidays will begin processing on the following business day.
Shipping Rates & Transit Times
| Shipping Method | Estimated Transit Time | Cost |
| Standard Shipping | 3 – 10 Business Days |
free |
| Expedited Shipping | 4 – 5 Business Days |
$9.99 Flat Rate |
| International Shipping | 7 – 14 Business Days |
Calculated at checkout |
Order Tracking
Once your package ships, you will receive an email containing your tracking number. Please allow up to 24–48 hours for the tracking details to update on the carrier's portal.
Customs, Duties & Taxes
International shipments may be subject to customs fees, duties, or import taxes upon arrival. These charges are determined by your local customs authority and are the sole responsibility of the customer.
Damaged, Lost, or Stolen Packages
If your package arrives damaged, please take photos and contact us within 48 hours of delivery. If your tracking status shows "Delivered" but you have not received your item, please check around your property and with neighbors before reaching out to customer support.
Contact Information
For questions regarding your order status or shipping preferences, contact us at hevendrift@gmail.com.